Unisys Corporation today announced that Suncorp Group has extended two long-term business processing contracts with Australian subsidiary Unisys Payment Services Ltd (UPSL). The extensions reflect Suncorp’s continued confidence in Unisys services to provide efficient back-end processing that helps improve the customer experience offered by the bank.
The Suncorp Group is Australia's fifth largest bank and the largest general insurance group by gross written premium. It provides banking, insurance, investment and superannuation products and services to retail customers and small-to-medium-sized businesses.
Under the two contract extensions, Unisys will continue to provide Suncorp’s banking and insurance operations with cheque processing services for a further two years and direct entry electronic payments for a further three years. The services are provided to Suncorp nationally from the UPSL centres in Sydney, Perth, Brisbane, Melbourne and Adelaide.
Since 2001, UPSL has processed approximately 68 million cheque, direct debit and credit payment transactions annually for Suncorp, hosted the financial institution’s payment system for electronic cheque image archive and retrieval, and provided Suncorp with settlement and clearing services.
Suncorp Bank General Manager Terry Wasmund said: “Having Unisys provide these services allows us to focus on other core areas of our business, knowing that back-end payments are being processed in an efficient and cost-effective manner.”
Rafe Kruger, general manager, Business Process Outsourcing, Unisys Asia Pacific, said: “Unisys is proud that Suncorp has chosen to extend its relationship with UPSL. Through a customised service offering, Unisys has assisted Suncorp to accelerate processing times and automate payments operations over the past eight years, delivering an improved experience to its customers.”
Unisys has a strong reputation for delivering high-quality services, including payment processing and mortgage processing, in Australia and across the Asia Pacific region. Financial institutions that rely on Unisys services include RHG Home Loans, RAMS Home Loans and Australia Post in Australia, as well as Maybank, RHB Bank, Citibank and CIMB Bank in Asia.
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